BitStarz Privacy Policy

At BitStarz Online Casino, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit bitstarz.com, register for a bitstarz login, or use any of our services, including our bitstarz casino app. By creating an account with us, you agree to the practices described in this policy.

Our casino is operated by Gareton B.V., registered under No. 160656 at Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao, and licensed by the Curaçao Gaming Authority under licence no. OGL/2024/165/0185. We take our regulatory obligations seriously and process your data in accordance with applicable data protection standards.

Information We Collect

When you register for BitStarz Casino or interact with our platform, we collect several categories of information to provide you with our services, process your bitstarz no deposit bonus offers, and maintain account security.

• We collect registration details such as your name, email address, date of birth, and country of residence when you create a bitstarz login
• We gather financial information, including deposit and withdrawal history, payment method details, and cryptocurrency wallet addresses used for transactions
• We track your gaming activity, including games played, wagers placed, bonus usage such as bitstarz free spins claims, and session duration
• We record technical data, including your IP address, browser type, device information, and operating system when you access our bitstarz casino app or website
• We collect verification documents, such as identification and proof of address, as required by our licensing obligations
• We may store communications you send us through email or LiveChat when contacting support@bitstarz.com

How We Use Your Data

We use the information we collect to operate BitStarz Online Casino effectively, process transactions, and personalize your experience across our platform. Our processing purposes include the following.

• We use your data to verify your identity and confirm you meet our eligibility requirements before granting access to a bitstarz no deposit bonus or any promotional offer
• We process payment information to facilitate deposits and withdrawals across our supported currencies, including EUR, USD, AUD, and various cryptocurrencies
• We analyze your gaming behavior to detect fraud, prevent money laundering, and comply with anti-money laundering regulations
• We use contact details to send account notifications, security alerts, and, where you have opted in, marketing communications about bitstarz bonus code offers and tournaments
• We may use your data to manage your participation in our VIP Starz Club or other loyalty programs
• We rely on your information to provide customer support through email and LiveChat, available 24/7 in English, Russian, Chinese, and Japanese

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on BitStarz Casino. Cookies help us remember your preferences, keep you logged in during sessions, and understand how you interact with our bitstarz casino app and website. You can manage cookie settings through your browser, although disabling certain cookies may limit some site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in limited circumstances necessary to operate our services and comply with legal requirements.

• We share data with payment processors, including CoinsPaid, to facilitate cryptocurrency and fiat transactions
• We work with our platform provider, SOFTSWISS, and game providers such as Evolution, Pragmatic Play, and NetEnt, who may receive limited data to deliver gaming services
• We disclose information to regulatory authorities, including the Curaçao Gaming Authority, when legally required
• We may share data with fraud prevention and identity verification services to protect our platform and our players
• We may transfer data to law enforcement agencies if compelled by valid legal process

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations. Financial records related to deposits, withdrawals, and bonus activity, including welcome package transactions, are retained in accordance with anti-money laundering requirements. Once retention periods expire, we securely delete or anonymize your data.

Data Security

We implement industry-standard security measures to protect your personal and financial information from unauthorized access, alteration, or disclosure. Our security practices include encryption of sensitive data, secure servers, and restricted access protocols for staff handling your information. While we take extensive precautions, no method of electronic transmission or storage is completely secure, and we encourage you to use strong, unique passwords for your bitstarz login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data held by BitStarz Online Casino. We aim to honor these rights promptly and transparently.

• You have the right to request access to the personal data we hold about you
• You may request corrections to inaccurate or incomplete information in your account
• You can ask us to delete your data, subject to our legal retention obligations
• You may withdraw consent for marketing communications at any time by adjusting your account preferences or contacting our support team
• You have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been violated

Restricted Jurisdictions

We do not accept players from certain restricted countries, including the United States, United Kingdom, France, and several other jurisdictions listed in our Terms and Conditions. If we determine that an account has been created from a restricted territory, we reserve the right to suspend the account and process any associated data solely for compliance and verification purposes.

Age Verification

We require all players to be of legal gambling age in their jurisdiction. We collect and verify age-related information during registration and reserve the right to request additional identification documents at any stage, including before processing withdrawals or bonus payouts such as bitstarz 100 free spins offers.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game studios. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings at BitStarz Online Casino. We will post any revisions on this page, and continued use of our services after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team via email at support@bitstarz.com or through our LiveChat feature, available 24/7. We are here to address your concerns and ensure your experience with BitStarz Casino remains secure and transparent.